All posts in March 2019

Hr Kpi For Customer Support Services

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Every respectable company must have an efficient customer support service. Most businesses operate in a very tough competition. Thats why they do not only have to offer customers high quality products and services, but also provide them with post sale support. What does it mean? It means that once a customer has purchased a product or a service he or she is eligible for support. For example, if you have purchased a brand new laptop or cell phone you should make sure that you can actually call customer support service of the producer company and ask questions as to products features, potential problems, bugs and other drawbacks. You can call even if you simply do not understand how to make use of a particular feature. There are two options here: you either get your questions answered and problems solved, and you stay loyal with the producer company, or customer support specialists failed to answer your questions and solve problems, and in such a case you will probably not buy this product ever again.
Thus, a particular company loses a regular customer in your person. If there are many people who are not satisfied with quality of customer support service the company loses many customers. By the way, one should know that if a customer decides not to buy from company A, he/she will most certainly buy with company B. This is how modern market works.

Why did we start with importance of customer support service? As you have understood this is a very important business unit in the company that directly contacts customers. Thats why it is very important and vital to evaluate customer support service performance and optimize it in order to deliver high quality services to end customers. You should know that many customers form their judgment about the company based on their communication experience with customer support service. This especially concerns webhosting and Internet service providers. So, evaluation of helpdesk performance is a must. So far, Balanced Scorecard is probably the best tool to be used to evaluate performance and communicate operational and strategic management. Why strategic management? Every business unit has its own goals in the company. The same time such goals should comply with general strategy, mission and values of the company. Balanced Scorecard helps align strategies of various business units in order to achieve ulti
mate strategic goals.

When talking about customer support service optimization and evaluation, key performance indicators from all four categories of Balanced Scorecard are vital: financial, customer, internal business processes, learning and growth. In order to correctly evaluate performance of a customer support service or a call center it is necessary to choose the right indicators. The right focus on most important things and proper analysis will provide top management of a call center with correct information to be used in decision making. For example, such indicators as customer satisfaction, abandoned calls rate, one and done calls rate, average waiting time, number of calls handled, number of problems solved, number of angry customers and many others may greatly help evaluate current performance, and locate weak points.

Scope Of Mergers And Acquisitions.

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Mergers & Acquisition have gained popularity throughout the world in the recent times. They have become popular due to globalization, liberalization, technological developments & intensely competitive business environment. Mergers and acquisition are a big part of the corporate finance world. This process is extensively used for restructuring the business organization. In India, the concept of mergers and acquisition was initiated by the government bodies. The Indian economic reform since 1991 has opened up a whole lot of challenges both in the domestic and international spheres. The increased competition in the global market has prompted the Indian companies to go for mergers and acquisitions as an important strategic choice.

The trends of mergers and acquisitions in India have changed over the years. The immediate effects of the mergers and acquisitions have also been diverse across the various sectors of the Indian economy. Mergers and Acquisitions (M&A) have been around for a long time and has experienced waves of popularity during these times and they are very much an important part of todays business world. They have also become increasingly international which can be due to the rising global competition. The popularity of cross-border M&As makes it important to look at them from an international perspective

As a subject in PGDM one studies the aspect of valuation in Mergers i.e. how a company decides about the amount that has to be paid for acquiring. Basically M&A emerged as a strategic issue but now a days, valuation aspect has gained more popularity.There are thousands of investment bankers who are daily engaged in valuations and in the coming years this trend is expected more in Banking sector as well as other sectors too. So one should study this subject in PGDM as well as PGDM (BFS).One will find this subject very interesting as it involves knowledge from every field.

They are suitable for those studying advanced undergraduate and MBA courses in top MBA colleges, industrial organizations, finance, business strategy, and corporate governance, as well as those preparing for exams set by professional bodies. Mergers & Acquisitions focuses on how to value and analyze opportunities in this market; how to design and value consideration and deal protection measures; how to initiate and defend against hostile bids; and how to integrate businesses after a deal is struck.

The recent acquisition of Zain by Bharti airtel is a well known example of this subject as once you start reading about the deal your interest keeps on increasing about the day to day news because people attached with this field have a zeal to know what will happen next, whether this deal will show positive signs or negative signs for the stock market. Mergers & Acquisitions teaches both qualitative and quantitative analysis: most cases require a balance of financial techniques and business judgment grounded in institutional facts. The course seeks to promote good judgment in the evaluation, structuring and management of mergers and acquisitions.

How Can You Sustain Your Chosen Marketing Strategy

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Every business faces ups and downs. In difficult economic times, small businesses such as yours commonly panic and may react in two ways: the first by cutting promoting activities and hence costs, and the second by staying on course, focusing on maintaining client commitments and attempting to beat the market tornado. If you stop performing bound regular Marketing activities that you simply performed throughout your last sales cycle, it might mean that you are tampering together with your business flow and affecting the sustainability of your Marketing Strategy. At such times, being proactive by enhancing your marketing activities or maintaining them is most popular rather than turning reactive by cutting down your marketing activities and expenses.

Imagine how wonderful it would be if your business is un-rocked by market instability, and you continue to enjoy the same turnover and customer confidence that you just had enjoyed in traditional times! And every one that, thanks to the sustainability of your chosen Promoting Strategy!

Now, what’s marketing strategy? It means an elaborate set up that covers all conceivable obstacles during a situation. Therefore a sustainable Promoting Strategy is an elaborate set up that should carry your business through tough situations and laborious economic times to convey you survival, growth and prosperity.

The previous saw, “Folks don’t set up to fail, they fail to plan” surely holds well when it comes to small business success. Undertaking a ton of coming up with and analysis before commencing a tiny business is therefore important to develop a sustainable business strategy. You should grab each advantage you can to make sure success of your business. If you have just started your business, you’re suggested to undertake the following Spartan self-discipline measures in traditional times to counteract the results of hard economic times:

a.Conduct research and identify product/service that clients commonly seek and need.
b.Plan what kind of extra Marketing Activities you’ll perform for your customers in arduous economic times, instead of thinking of cutting down existing Marketing Activities and hence costs. This can give you a proactive outlook and reputation.
c.As they are saying, The tough get going when the going gets tough. Train yourself to become efficient and dependable in delivering the products even in tight situations.
d.Develop a sturdy marketing strategy to pull any new target audience into your business fold.
e.Become an invaluable asset to the client. Convince him that you are a necessary spoke in his wheel of growth and prosperity.

During crisis times, tough owners of little businesses keep survival as their motto at any cost. They look for ways to scale back Marketing Costs, strive to develop various resources, continue to produce price-added services to their clients, retain existing customers, and try to rope in new customers. Of these activities mix to make a sustainable market strategy through times of economic crisis.

A sustainable Marketing strategy means that binding your customers to your business through thick and thin for years to come. So what are the factors that might bind your customers strongly to you with unshakeable faith? If you have got included any or all of the following factors in your marketing strategy, you will have made it sustainable in the long run:

Cost Edge – If you are ready to compete on the premise of cost, you should be able to deliver higher volume of the product at lower cost than your competitors. Secondly, in hard economic times if you’re unable to obtain the product at lower price, you should be in a position to prune your internal business expenses and pass the benefits to your customers, maintaining your market image of reliability. Lastly, you ought to not lower the standard of your product in times of economic turmoil.

Distinction – This implies that you just provide customers something completely different from what your competitors offer. It could be in the form of quality, quantity or customer service. Once your existing customers acknowledge this distinction between your business which of your competitors, it means that you have got made a mark for yourself. Your customers wouldn’t dream of deserting you throughout hard times.

Focus- This is a strategy where, among the several products you are selling, you aim to dominate the market in one product segment. If you’re able to do this successfully in an area that’s sufficiently giant, the sales of the one product can carry you thru any economic rumble your business may face in hard times. Here you ought to be sure to not become totally dependent on sales of that single product as you will not have any shock-absorber if anything goes wrong in your business.
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The Zija Scam – Is There Any Truthfulness To The Claims

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Is there a Zija scam? Many people are on the net everyday hoping to find a strategy to get extra money from home, not as a luxury, but in this economic climate as a way of surviving.

Unfortunately, there are plenty of scams online that many fall prey to. For your sakes, I have concluded the research on Zija International so you can establish for yourself if indeed a Zija scam exists.

Zija International was started in 2004 by Ken Brailsford and to begin with marketed their item by way of retail stores, however in 2006 they changed their business design to that of multilevel marketing.

The Zija vision was to assist people to have a healthy lifestyle. Zija markets liquid nutritionals, weight-loss and skin care products.

The staple product comes from a tree called Moringa, which they reference as “The Miracle Tree.”

This plant is stated to include minerals, proteins as well as antioxidants. The assertions are that this plant is so effective that it could aid over 300 wellness ailments.

Do the products actually do just what they claim? The only route to know for certain would be to test it out for yourself.

Why Are So Many Claiming A Zija Scam?

There are several grievances that Zija is simply another pymarid scheme. Allow me to state clearly, these statements are not accurate.

If the organization were a pyramid scam, it would not be going solid for seven years now. The majority of multilevel marketing companies go out of business inside the first two years.

There are several reasons individuals claim that Zija and many other mlm businesses are frauds, yet the main cause is the fact that these individuals at one time a part of Zija or know an individual who was, and they or that person was unsuccessful.

Not only did they fall short, in fact, they wound up losing plenty of cash.

Exactly why did they lose funds?

Once more, there are several factors. Simply, most didn’t put in the efforts required. A mlm home based business just isn’t a get wealthy quick plan. It will take commitment and working hard.

Frequently too many people deal with it as a hobby and not a genuine business opportunity.

On the other hand, some assume that all they have to do is tell family members and friends about the Zija products and they will grow to be rich.

Drastically wrong!

No matter how wonderful you believe the Zija items are, they do not promote themselves.

Think I’m wrong? Ok, put out a display of the products inside your driveway and see how many people come knocking down the door.

So mainly because people join Zija International, they run and inform their family and friends about how excellent the products are, they exhaust their warm market, they end up having an untouched supply of unsold products, lose income and then they go and shout of a Zija scam.

Being candid, 97% of folks in mlm just make less than $10 a week. That’s the truth overall.

Yet the reason doesn’t lie in a Zija scam.

The exact cause is simply because they never ever learned to promote their Zija business successfully.

People simply overlook the need to educate themselves about powerful internet marketing techniques. If you are planning to be prosperous in Zija, you have to understand the way to establish your home business on the web, as you will quickly discover that the outdated methods of speaking to family and friends will at some point fail you.

Zija can be a fantastic home business opportunity, if you are utilizing the power of on-line marketing.

Scentsy Opportunity – Do Not Join Until You Read This

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Did someone just invited you to join Scentsy to earn extra income? Can this really work for you? I would like to give you an overview on this company and its opportunity and some advice on what you will need to achieve your financial goals.

1. Scentsy, a Direct Sales MLM Company

Based in Meridian, Idaho, Scentsy was founded in 2004. The company offers various types of candle warmers, or wick-less candles, which is safer than the regular candles.
The candle warmers simply release highly scented Fragrances within the wax, without creating fire risk associated with lighting a candle.
Scentsy is an MLM company that sells their product using Direct Selling. As an independant consultant, you will sell the product directly to the customers. When you sell above certain sales amount, you will receive commissions. Leadership Bonus are also paid out to team/group leaders who built teams of consultants, and these bonuses becomes the residual income.

2. How to Join Scentsy as a Consultant?

To begin, you will purchase a $99 starter kit, which includes selected Party Fragrance Testers, demonstration products and a good range of business supplies such as party/training DVD, Brochures, Business Cards, etc.

There after you will need to remain active by maintaining $150 Personal Retail Volume(PRV) every 3 months.

You can also subscribe to a replicated webstore/website for US$10 per month, which your customers can visit to purchase products.

3. Commission and Bonus Structure

As a start you will be paid 20% of your PRV. In the beginning, you get paid 20% of your PRV
Upon reaching the $1,000 PRV, you will be able to receive a 25% commission for your subsequent sales. Furthermore, you can stand to receive 2-9% of the wholesale volume based on your minimum PRV and Group Wholesale volume, once you have built a team of consultants.

4. Party Plan and Scentsy

Scentsy is a big fan of party plan and had been using this marketing strategy since its inception, although it has allow its independent consultants to decide their own marketing approach. This strategy had been successful for a handful of consultants and helped them to realize their financial goals. The downside of party plan is that it requires a lot of time and manual effort to organize and follow up. Alternatively there are also many top earners in Scentsy leveraging on online automated tools and systems to put them on the fast track of success.

5. Inexpensive products

Scentsy products are not high ticket, which makes it is easier to sell. However it also mean that you would need a very high volume to achieve a significant commission amount.

6. How much commission can you make?

As an example, here is what you need to make a $1000 commission:

A Sampler Multi Pack cost $105, your commission will be 20% at $21.

You will receive about $210 for first 10 sales.

You will receive $813.75 for the next 31 sales.

In total you will need to sell 41 sets of Sampler Multi Pack to receive $1023.75 commission.

This is totally workable if you can invite 5 new friends to a Scentsy party each time, organize 8 Scentsy parties and make sure each of your friends buy at least 1 sampler Multi pack.

Although this might seem easy, it does involve a lot of hardwork, new contacts and time. Fortunately, Scentsy does allow you to market your products online and thus leveraging your time and effort to promote the products and services. However what Scentsy does not provide is a Marketing System that will help you to generate new leads and convert these leads to customers or independent consultants.

A good system will be able to generate endless leads for your business, and convert these leads to cashflow even if they do not buy your Scentsy product or join your business.

If you really want to learn how to market online successfully, visit the below link to access this information: